Frequently Asked Questions (FAQs)

PRODUCT-RELATED

Q: What materials are the SQS products crafted from?
A: SQS proudly uses premium, eco-friendly materials for our collections. Each product, be it the 'Ghosty Campus Unity' Tees or the 'Dark Matters' Hoodz, is crafted with sustainability and comfort in mind. Detailed material information can be found on the individual product pages.

Q: How do I ensure the perfect fit with SQS apparel?
A: We recommend checking our comprehensive size guide for precise measurements. Note: the models in our product photos typically wear a size up for a more relaxed fit. Always pay attention to the size recommendations on individual product pages.

Q: What's special about the "Ghosty" and "Dark Matters" series?
A: Our 'Ghosty Campus Unity' series celebrates the pristine and pure, while the 'Dark Matters' line explores depth and mystery. Each collection not only offers a unique fashion statement but also resonates with our brand's ethos of unity and advocacy.

ORDER & SHIPPING

Q: How long before my SQS order is dispatched?
A: Orders are usually processed within 48 hours. Once dispatched, standard delivery typically takes between 3-10 business days, depending on your location.

Q: I'm excited! How can I track my order's journey?
A: We share your excitement! After your order is dispatched, you'll receive a tracking number via email. Use this number on our website to follow your package's journey.

Q: I'm outside the US. Do you ship internationally?
A: Absolutely, SQS has a global footprint. We proudly ship our products worldwide. Please refer to our Shipping & Returns page for more details.

RETURNS & EXCHANGES

Q: What if I change my mind? What's the return policy?
A: We understand. SQS accepts returns within 30 days of the purchase date, as long as the product remains unused and retains its original condition. More specifics are outlined in our Return Policy.

Q: I'd like to initiate a return. What's the process?
A: Making returns is hassle-free. Visit our Returns Center, enter your order details, and you'll be guided through the process.

BRAND & MISSION

Q: What sets SQS apart from other fashion brands?
A: Where other brands falter, SQS takes the lead. Our very name holds a powerful distinction. More than just fashion, we champion inclusivity and advocacy, especially for queer students. Each purchase doesn't merely add to your wardrobe—it raises awareness, influences, and lays the foundation for a brighter tomorrow for LGBTQ students. With SQS, you're not just wearing a brand, you're embracing a movement.

Q: How does SQS contribute to a bigger cause?
A: At SQS, we're not just about raising awareness. We are deeply committed to forging meaningful partnerships with schools and universities to create sustainable programs. Every purchase you make contributes to these efforts to uplift and empower LGBTQ students. This includes future scholarships crafted specifically for our community and its supporters. When you choose SQS, you are championing a movement towards greater inclusivity and education.

Q: How is SQS committed to environmental responsibility?
A: At SQS, the Earth's well-being is at the forefront of our mission. By utilizing a print-on-demand model, we significantly reduce waste and overproduction, ensuring that every item is crafted only when you desire it. This method not only promotes sustainability but also ensures a reduced carbon footprint. Additionally, we're steadfast in our pursuit of Earth-positive practices, continuously seeking ways to incorporate eco-friendly materials and methods. With SQS, your fashion choice is a conscious step towards a greener planet.

Where can I find SQS or get in touch for more information?
A: We're always here to connect with our community! You can reach out to us directly at team@supportqueerstudents.com for any inquiries or support. Additionally, we're available for meetings by appointment at the University of Arts and the Technical University of Berlin. Feel free to request a personal encounter, and we'll ensure to accommodate you as we continue to foster our community ties.

CARE INSTRUCTIONS

Q: How do I care for my SQS apparel to ensure longevity?
A: To maintain the premium quality of your SQS products, it's essential to follow care instructions, usually provided on product tags or the product description page. Given the special materials and embroidery used in many of our collections, it's best to hand wash or use gentle machine cycles.