Shipping & Returns
How long does it take to fulfill an order?
Please note that shipping is not included in the fulfillment time. To get an idea of how long an order will take to arrive, combine the estimated fulfillment time with the estimated shipping time.
When will I receive my order?
After placing an order, it typically takes 3–7 days for fulfillment. After that, the shipping time depends on your location:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where is my order coming from?
Our products are globally-minded! We partner with a premier on-demand fulfillment company that has facilities all over the world.
Will I be charged customs for my order?
Generally, no. However, customs policies vary widely between countries. We recommend checking with your local customs office for any potential duties or taxes.
My order hasn’t arrived yet. What should I do?
Before reaching out:
- Review the shipping confirmation email to ensure the delivery address is correct.
- Check with your local post office.
- Visit or call your neighbors in case the package was left with them.
If everything seems in order and the package is still missing, please contact us at firstname.lastname@example.org with your order number. If there was an address error, we can resend the order, though you'll cover the shipping cost.
How are your products created?
Our collaboration is with a globally renowned print-on-demand company. This means your products are crafted and shipped from the location best suited to serve you. For a behind-the-scenes look, check out Printful's production videos.
How can I track my order?
Once your order is dispatched, you'll receive a tracking link via email. For any queries related to tracking or shipment, please write to email@example.com.
I received an incorrect/damaged item. What's the next step?
Our sincere apologies for the inconvenience. Kindly send us an email at firstname.lastname@example.org within a week. Attach photos of the product and provide your order number for a swift resolution.
Returns & Refunds
What is your return policy?
Due to our commitment to sustainability and reducing waste, we utilize a print-on-demand model. Every item is specially made for you, which means less waste. This unique process, however, means we can't accept returns or exchanges. But, if there's a defect or error on our part, please get in touch!
Can I get a refund?
Refunds are provided to customers who receive damaged or incorrect items. If you encounter such an issue, please email us at email@example.com with relevant photos.
Can I exchange an item?
At present, we don’t offer direct exchanges. Unsure about the size? Consult our detailed sizing charts in each product description for guidance. In the unlikely event that you receive a mislabeled item, notify us within a week at firstname.lastname@example.org, attaching photos of the item, and we'll address it promptly.